Refund Policy
Last updated
1. Scope and provider information
This policy sets out the conditions and process for refunds of paid subscriptions to Seemilar (the "Service"). Anything not covered here is governed by our Terms of Service.
| Provider | SEEMILAR INTELLIGENCE - FZCO |
|---|---|
| License number | 75119 (IFZA, Dubai) |
| Address | Dubai Silicon Oasis, IFZA Properties, DSO-IFZA, Dubai, United Arab Emirates |
| Contact | info@seemilar.com |
Payments are processed by Stripe. Prices are shown in US dollars (USD). Any tax that applies is shown at checkout.
2. Eligibility by plan
- Free plan: no payment is taken, so no refund applies.
- Paid subscriptions: refundable where the conditions in this policy are met.
3. Refund window and amount
You may request a refund within 14 days of payment. This applies to new subscriptions, renewals, and payments for switching from monthly to annual billing.
1. Not used — full refund
We refund the full amount paid if both of the following are true:
- Since the payment, you have not used any of the paid plan's rich metadata extraction or subtitle extraction allowance
- Your account's storage has not exceeded the Free plan limit
Simply saving or viewing content does not count as use.
However, if your account received a refund in the previous 12 months, (1) does not apply and the refund is calculated under (2).
2. Used — refund after deducting what you used
Refund = amount paid − deduction
Deduction = the greater of:
- (a) Time used = standard monthly rate × subscription quantity × days used ÷ 30
- (b) Allowance used = sum of monthly usage rates × standard monthly rate × subscription quantity
Where the result is zero or less, no refund is payable.
- Days used are counted from the payment date (as day 1) to the date you request the refund.
- A month's usage rate is the average of the proportions of that month's rich metadata and subtitle extraction allowances you used, capped at 1.
- For annual billing, the deduction is also calculated at the standard monthly rate.
- Payment processing fees are not deducted.
Example — on a $6/month plan, you request a refund after 10 days, having used 20% of that month's rich metadata allowance and 60% of the subtitle allowance: time used is $2 and allowance used is $2.40 (40% usage), so the deduction is $2.40 and we refund $3.60.
3. After 14 days
Refunds can't be requested in the Service. If there is a reason such as a duplicate payment, a billing error or an outage caused by us, email us and we will review it individually. Approval is not guaranteed.
4. Refund unit
- Refunds apply to the whole plan, and the subscription ends immediately once a refund is processed.
- We do not separately refund a payment made only to add subscription quantity. To reduce quantity, use the quantity reduction option.
5. When a refund is not available
- Requests made after 14 days under Section 3(3) that are not approved on review
- The remaining term when you cancel a monthly or annual subscription part-way through
- The remaining term after a plan downgrade or quantity reduction — such changes take effect from the next billing cycle
- Usage-based charges already consumed, where such charges apply
- Dissatisfaction with content performance or results, where the Service itself functioned as described
- Accounts suspended or terminated for breach of the Terms of Service
Exception — If we shut down the Service or discontinue core features of a paid plan for our own reasons, we refund the remaining period pro rata to your original payment method.
6. Account balance vs. cash refund
1. Account balance
When you change your billing cycle or plan, the unused amount of your existing payment is settled as account balance and automatically applied to your next invoice. Account balance is not redeemable for cash.
- When switching from monthly to annual billing, the unused monthly amount is deducted from the payment at the time of the change.
- When upgrading, if the unused amount of your current plan exceeds the new payment, the excess is refunded to your original payment method if your current payment was made within the last 14 days; otherwise it is added to your account balance.
- Account balance added after 14 days is forfeited if you cancel your subscription before it is used up.
- Where part of a payment was made with forfeitable account balance, that part is not refunded, and the deduction in Section 3 is applied to that part first.
2. Cash refund
Where the conditions in Section 3 are met, the payment is returned to your original payment method.
7. How to request a refund
1. In the Service (recommended)
Go to Plan & Billing → billing history, select "Request a refund" on the relevant payment and give a reason. Before you submit, you can see the estimated refund, the deduction and when your subscription will end.
Only the owner of the paying account may request a refund.
2. By email
Send the following to info@seemilar.com:
- Your account email address
- The payment concerned (date and amount, or invoice number)
- The reason for your request
8. Process and timing
- Processing — requests that meet Section 3 are processed immediately. Where we need to check something, we email you the outcome within 1–2 business days.
- Arrival of funds — refunds are issued to your original payment method and typically take 5–10 business days through our payment processor (Stripe). When the money reaches your account depends on your card issuer or bank.
- Credit note — once a refund is processed, you can download a credit note from your billing history. If a request is declined, we email you the reason.
Payments and refunds are processed in US dollars (USD). Exchange rate movements may mean the amount credited in your local currency differs from the amount originally charged.
Where a dispute such as a card chargeback is under way for the same payment, we hold the refund until that process concludes, to prevent a double repayment.
9. Refunds when you delete your account
- Deleting your account ends your paid subscription immediately.
- We treat account deletion as a refund request: any amount refundable under Section 3 is refunded to your original payment method together with the deletion. Deleting your account does not entitle you to more than Section 3 allows.
- Before deleting, you can see the estimated refund and any account balance that will be forfeited. Forfeitable account balance (Section 6) is forfeited on deletion.
- We send the outcome to your sign-up email address.
10. Effect of a refund
When a refund is processed, the paid features and quantities covered by that payment are withdrawn. This may mean:
- The paid subscription ends and the account moves to the Free plan.
- Members holding a paid allocation have their permissions adjusted, and editing access may change to view-only.
- Spaces exceeding the Free plan storage limit are restricted from new saves and edits. Viewing and deleting remain available, and we do not delete your stored data.
11. Cancellation and automatic renewal
Paid subscriptions renew automatically each billing term until cancelled. You can cancel anytime in Plan & Billing. On cancellation:
- You keep full access until the end of the current billing term.
- The account moves to the Free plan at the end of that term.
- No cash refund is issued for the remainder of the term (see Section 5).
- You can undo the cancellation and keep your subscription at any point before the end date.
Annual billing is discounted on the basis of a 12-month commitment. Cancelling mid-term does not produce a cash refund for the remaining months.
12. Failed payments
If a recurring payment fails, we notify you in the Service and allow a 7-day grace period to update your payment method. If payment is not completed within that period, the paid subscription ends and the account moves to the Free plan. No refund arises in this case.
13. Region-specific terms
Where the law of your country of residence grants you rights more favourable than this policy, those rights prevail.
1. Users resident in the Republic of Korea
Under the Act on the Consumer Protection in Electronic Commerce, you may withdraw from the contract within 7 days of receiving the written contract terms. We offer a longer 14-day refund window. However, under Article 17(2) of that Act, withdrawal may be restricted for digital content or services that have already begun to be provided.
2. Consumers resident in the EEA and the United Kingdom
You have the right to withdraw from the contract within 14 days without giving any reason. This right does not depend on whether the subscription has been used; however, where you asked us to begin providing the Service immediately, we may deduct an amount proportionate to what has already been provided.
14. Changes to this policy
- We give at least 7 days' notice, in the Service or by email, before any change to this policy takes effect.
- For changes that are disadvantageous to you or material (such as prices, automatic renewal, refund terms or reductions in your rights), we give at least 30 days' notice and also notify you by email. If you do not agree, you may cancel your subscription before the change takes effect.
- Changes required by law or for security reasons may take effect immediately.
- Payments made before a change are governed by the policy in force at the time of payment.